Chat Widget & Live Chat Filters in Customer Replied Trigger

Chat Widget & Live Chat Filters in Customer Replied Trigger

Published on: 13/12/2024

The Customer Replied Trigger creates automated responses and manages customer interactions, so conversation management must be relevant to the channel. Previously, if the channel was a chat widget, you could not differentiate it depending on specific widgets. But with the addition of Chat Widget & Live Chat Filters, you can now limit your workflow as needed.

System Updates
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Business Office Hours in Chat Widget

Business Office Hours in Chat Widget

Published on: 22/11/2024

Managing client conversations through the Chat Widget creates an atmosphere of customer satisfaction and care. But even with live chats, you might not be available 24/7. For those cases, we’re happy to announce the addition of Business Office Hours in the Chat Widget. This feature allows you to customize the hours your chat will be available and collect contact information via web form when it’s not.

System Updates
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